Flights 
Hotels 
Cabs Privacy Policy
We value the trust
you place in us and recognize the importance of secure transactions and
information privacy.This Privacy Policy describes how Jiffygo Trip Planners LLP
(collectively referred to as “Jiffygo”, “us”, “our” or “we”),
its affiliates and group companies, who provide travel related services and
leisure activities (“Services”) collect, share or otherwise process your
personal information through the website www.jiffygo.in
and its sub-domains; mobile application and m-site (hereinafter, collectively
referred to as “Booking Platform”).
By visiting the
Booking Platform, providing your information or availing our Services offered
on the Booking Platform, you expressly agree to be bound by the terms and
conditions of this Privacy Policy, the Terms
of Use and any applicable Services’ terms and conditions.
Your personal information will be primarily stored and processed in India and
may have data protection laws that are different from those that apply in the
country in which you are located. By using the Booking Platform and our
Services, you consent to the transfer of information outside of your country of
residence. If you do not agree to the Terms of Use or terms of this Privacy
Policy, please refrain from accessing our Booking Platform or using our
Services.
We encourage you to
read this Policy carefully, and to regularly check this page to review any
changes we might make.
Collection
We may collect your
personal information directly from you (e.g., when you visit our Booking Platform);
in course of our relationship with you (e.g., if you utilize travel services);
when you make your personal information public (e.g., if you make a public post
about us on social media); when you download, install or use any of our
Services. We may also receive information about you from third parties (e.g.,
our travel partners). We may also create information about you, such as records
of your interactions with us or combine data you have provided to us with data
obtained from third parties such as social networks and other data collection
entities. Jiffygo is not responsible for personal information you volunteer
about yourself in the public domains. This Privacy Policy does not cover the
practices of third parties who may provide information about you to Jiffygo.
Some of the information that we may collect includes but is not limited to:
- Information provided to us during
sign-up/registering or using our Booking Platform such as your username or
login details; e-mail id; contact number(s)
- Booking information which includes information
about your travel, Trip ID, bookings, co-passengers, travel preferences
etc.
- Demographic information such as gender,
nationality, age/date of birth
- Location information that describes the
precise geographic location of your device
- Purchase and payment related information such
as records of travel services purchases and prices; invoice records;
payment records; payment method; cardholder or account-holder name;
payment amount; and payment date
- Data either created by you or by a third party
and which you wish to store on our servers such as image files, documents
etc.
- Information related to any of your
co-passengers or any other traveler(s) for whom you have made a booking
using the Booking Platform. In such a case, you must confirm and represent
that each of the other co-passengers or traveler(s) for whom a booking has
been made, has agreed to have the information shared by you disclosed to
us and further be shared by us with the concerned service provider(s)
- Some sensitive personal information such as
your health information or Covid 19 vaccination status or certificate in
case you wish to avail any services that requires us to process the
certificate/vaccination status or other such similar information strictly
required in order to ensure safety from the spread of communicable
diseases as required under the local regulatory requirements
- Any other information that you may share with
us or collected from you while you visit, access or use our Booking
Platform or contact us for query resolution (e.g., the type of device you
are using, I.P address, the internet service provider, browsing history,
device identity, mobile operator, WI FI Connection, service set identifier
(“SSID”), International Mobile Subscriber Identity (“IMSI”), and
International Mobile Equipment Identity etc.)
In general, you can
browse the Booking Platform without telling us who you are or revealing any
personal information about yourself. Once you give us your personal
information, you are not anonymous to us. Where possible, we indicate which
fields are required and which fields are optional. You always have the option
to not provide information, by choosing not to use a particular service or
feature on the Booking Platform.
Our primary goal in
collecting your personal information is to provide you a safe, efficient,
smooth, and customized experience. This allows us to provide services and
features that most likely meet your needs, and to customize our Booking
Platform to make your experience safer and easier. Furthermore, the information
we collect will strictly be used for legitimate, business, contractual and
lawful purposes only.
If you receive an
email, a call from a person/association claiming to be from Jiffygo seeking
sensitive personal information like debit/credit card PIN, net-banking or
mobile banking password, we request you to never provide such information. We
at Jiffygo or our partners do not at any time connect with you requesting for
such information. If you have already revealed such information, report it
immediately to an appropriate law enforcement agency.
Use
We use your
personal information to provide the Services you request. Some of purposes for
which we use your information are:
- Provide you with the requested services, such
as creating a user account, processing and confirming your reservation,
and communicating with you about services requested (e.g., query
resolution, regarding the feedback, etc.)
- Analyze your travel or booking interests and
provide promotional, special offers, coupons, etc.
- Send communications related to your
transactions, bookings, etc.; or send any updates to your bookings using
emails, text messages, instant messaging platforms such as WhatsApp,
Telegram, etc.
- Send verification emails to ensure your
identity
- Send you marketing communications about
products and services that may be relevant to you
- Scan voice systems for quality and monitoring
purposes or for improving our security levels
- Conduct surveys or provide you with
information about our Services on our Booking Platform.
- Maintain and improve the Booking Platform,
tailor the user experience, and for internal training
- Protect your information and the Booking
Platform
- Manage our IT systems i.e., identification and
mitigation of fraudulent activity; compliance with applicable law; and
improving our Services
- Exercising a right or obligation conferred or
imposed by law, including responding to request and legal demands
We will ask for
your permission wherever required to allow us access to SMS, contacts in your
directory, camera, photo gallery, location and device information: (i) to send
communication regarding your orders or other products and services; (ii)
enhance your experience on the platform and provide you access to the products
and services offered on the Booking Platform. You understand that your access
to Services may be affected in the event permission is not provided to us. We
will occasionally ask you to complete surveys conducted either by us or through
a third- party market research agency. These surveys may ask you for personal
information, contact information, gender, date of birth, demographic
information (like pin code, age or income level) attributes such as your
interests, household or lifestyle information, and other such information that
you may choose to provide. The survey may involve collection of voice data or
video recordings. Participation in these surveys is purely voluntary in nature.
We use this data to tailor your experience at our Booking Platform, providing
you with content that we think you might be interested in and to display
content according to your preferences. By sharing this information with us or
by participating in such surveys, you consent us in processing your personal
information.
Cookies
We use data
collection devices such as "cookies" on certain pages of the Booking
Platform to help analyze our web page flow, measure promotional effectiveness,
and promote trust and safety. "Cookies" are small files placed on
your hard drive that assist us in providing our services. We store page views,
clicks and search terms used for ad personalization targeting separately from
your personal information. We can’t identify you personally through the use of
these cookies, but third parties who provide these cookies may be able to. We
offer certain features that are only available through the use of a
"cookie". We also use cookies to allow you to enter your password
less frequently during a session. Cookies can also help us provide information
that is targeted to your interests. Most cookies are "session
cookies," meaning that they are automatically deleted from your hard drive
at the end of a session. You are always free to decline/delete our cookies if
your browser permits, although in that case you may not be able to use certain
features on the Booking Platform and you may be required to re-enter your
password more frequently during a session. Additionally, you may encounter
"cookies" or other similar devices on certain pages of the Booking
Platform that are placed by third parties. We do not control the use of cookies
by third parties. We use cookies from third-party partners such as Google
Analytics for marketing and analytical purposes. Google Analytics helps us
understand how our customers use the site. You can read more about how Google
uses your personal information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
You can control the use of cookies at the individual browser level, but if you
choose to disable cookies, it may limit your use of certain features or
functions on the Services. Please see our Cookie Policy for more information,
including a more in-depth explanation of what cookies are, the different types
of cookies used on the Services, and how to change or delete them.
We may process your
personal information where:
- You have given your consent (this legal basis
is only used in relation to processing that is entirely voluntary, it is
not used for processing that is necessary for meeting our obligations,
required under applicable law or for legitimate interests)
- Processing is necessary for a contract between
you and us or for legitimate interests
- Processing is required by applicable law
- Processing is necessary for prompt action,
such as in events of medical emergencies, disasters, and breakdowns of law
and order
- Processing is necessary for reasonable
purposes, such as whistleblowing, mergers and acquisitions etc.
- Processing is necessary for legal purposes or
where we have a valid and legitimate interest in processing.
Sharing
We may
share/disclose your personal information internally with our group companies or
with other third parties and affiliates to provide you access to products and
services offered by them. These entities and affiliates may market to you as a
result of such sharing unless you explicitly opt-out.
Some of the
instances where we may share your personal information are:
- With any relevant third-party service
providers such as an airline, hotel, activity service provider(s) who
provide the end services who may contact you additionally in relation to
the services you have requested. You should review their Privacy Policy
and Terms of Use before sharing any information with them to understand
how they process your personal information
- With our data processors who provide storage
and other related services to you on our behalf such as cloud service
providers, payment gateways, customer service providers, survey
distributors or any other third-party for the purposes of prevention,
detection mitigation, and investigation of fraudulent or illegal
activities related to our Services or prosecution of criminal offences or
the execution of criminal penalties, including safeguarding against and
the prevention of threats to public security, compliance with our legal
obligations, enforcement of our user agreement, facilitate our marketing
and advertising activities.
- With your consent we may liaise with third
party advertising service companies for online behavioral advertising or
otherwise, and perform related services when you use our Services. Often,
these third-party advertising companies employ cookies and other technologies
to measure the effectiveness of websites, applications and to understand
the booking behavior of the user. We also engage third party providers to
assist with the segmentation of this data.
- With outside professional advisors (such as
accountants, auditors, or lawyers), subject to binding contractual
obligations of confidentiality.
- With our group companies or affiliates who
need to know or have access to such information in relation to
provisioning of Services.
- With government agencies or other authorized
law enforcement agencies if required to do so by law or in the good faith
belief that such disclosure is reasonably necessary to respond to
subpoenas, court orders, or other legal process.
- With any relevant third-party acquirer(s), in
the event that we sell or transfer all or any relevant portion of our
business or assets (including in the event of a reorganization,
dissolution or liquidation). Should such a transaction occur, that other
business entity (or the new combined entity) will be required to follow
this privacy policy with respect to your personal information.
- We adhere to appropriate security measures to
protect your personal information while we share with them for processing.
Further, wherever applicable, we bind these third parties with appropriate
agreements and require them to process your personal information only for
specific purposes along with confidentiality and with appropriate security
measures.
- When you use a co-branded service (a service
operated with a partner of Jiffygo), or register or otherwise provide
information on a co-branded site, you grant us permission to pass the
collected information back to that partner, which may include third party
service providers whose services are embedded into and/or appear within
the Services.
- We may share your information with our
partners such as your name, email, or other identifier. Our partners may
also: (i) collect information directly from your device, such as your IP
address, device ID, advertising ID, and information about your browser or
operating system; (ii) combine user information about you received from Jiffygo
with information about you from other sites or services; and (iii) place
or recognize a unique cookie on your browser.
Links to other
sites
The scope of this
Privacy Policy is limited to the Booking Platform. Our Booking Platform may
provide links to other websites. If you are accessing any other third-party
websites or applications, please refer to their respective privacy policies to
understand how they process your personal information.
Security
precautions
To protect your
personal information from unauthorised access or disclosure, loss or misuse we
have adopted reasonable security practices and procedures in line with industry
standards. Whenever you change or access your account information, we offer the
use of a secure server. The transmission of information is not completely
secure for reasons beyond our control. We adopt industry standard security
measures and keep updating our systems from time to time to protect your
personal information against any hacking or virus dissemination. However, by
using the Booking Platform, the users accept the security implications of data
transmission over the internet and the world wide web which cannot always be
guaranteed as completely secure, and therefore, there would always remain
certain inherent risks regarding use of the Booking Platform. Users are
responsible for ensuring the protection of login and password records for their
account. We are not responsible for any breach of security occurring on a
third-party platform that you may decide to transact with.
Use of children
information
Use of our Booking
Platform is available only to persons who can form a legally binding contract
under the Indian Contract Act, 1872. We do not knowingly solicit or collect
personal information from children under the age of 18 years. If you have
shared any personal information of children under the age of 18 years, you
represent that you have the authority to do so and to permit us to use the
information in accordance with this Privacy Policy.
Data retention
We retain your
personal information for a period no longer than is required for the purpose
for which it was collected or as required under any applicable law. Online data
related to online behavioral advertising is kept by Jiffygo for not more than
365 days after which it will expire, subject to certain conditions. However,
the 365 days period may commence again if the same user subsequently visits or
interacts with an ad, email, the Services or a channel. We may retain data
related to you if there is a legal obligation to retain the data; if required
to comply with any applicable statutory or regulatory retention requirement by
law; if we believe it may be necessary to prevent fraud or future abuse; to
enable Jiffygo to exercise its legal rights and/or defend against legal claims;
or for other legitimate purposes. We may continue to retain your data in
anonymized form for analytical and research purposes.
Your rights
We take every
reasonable step to ensure that your personal information that we process is
accurate and, where necessary, kept up to date, and any of your personal
information that we process that you inform us is inaccurate (having regard to
the purposes for which they are processed) is erased or rectified. You may
access, correct and update your personal information directly through the
functionalities provided on the Booking Platform. You may delete certain
non-mandatory information or delete your user account by logging into our
website and visiting profile and settings sections.
Consent
By visiting our
Booking Platform or by providing your information, you consent to the
collection, use, storage, disclosure and otherwise processing of your
information (including sensitive personal information) on the Booking Platform
in accordance with this Privacy Policy. If you disclose to us any personal
information relating to other people or make booking on their behalf, you
represent that you have the authority to do so and to permit us to use and
share the information in accordance with this Privacy Policy.
You, while
providing your personal information over the Platform or any partner platforms
or establishments, consent to us (including our other corporate entities,
affiliates, partners, technology partners, marketing channels, business
partners and other third parties) to contact you through SMS, instant messaging
apps, call and/or e-mail for the purposes specified in this Privacy Policy.
Choice/Opt-Out
We provide all
users with the opportunity to opt-out of receiving non-essential (promotional,
marketing-related) communications from us on behalf of our partners, and from
us in general, after setting up an account. If you do not wish to receive
promotional communications from us then please unsubscribe by clicking on the
unsubscribe link in the email or write to us at help@jiffygo.in
Advertisements on
Platform
We use third-party
advertising companies to serve ads when you visit our Platform. These companies
may use information (not including your name, address, email address, or
telephone number) about your visits to this and other websites in order to
provide advertisements about goods and services of interest to you. You have
the option to opt-out from tracking personalized advertising using the “Opt out
of Ads Personalization” settings using your device's settings application. Jiffygo
will have no access to your GAID once you select this feature.
Changes to this
privacy policy
Please check our
Privacy Policy periodically for changes. We may update this Privacy Policy to
reflect changes to our information practices. We will alert you to significant
changes by posting the date our Privacy Policy got last updated, placing a
notice on our Booking Platform, or by sending you an email when we are required
to do so by applicable law. Your continued access to or use of any of the
Services shall be deemed your acceptance of the Privacy Policy.
Grievance Redressal
In accordance with Information Technology Act 2000 and rules made there
under, the name and contact details towards Grievance Redressal are below:
Vinay Chhabria
Jiffygo Trip Planners LLP,
WeWork, 264/265 Vaswani Chambers,
Municipal Colony, Shivaji Nagar, Worli, Mumbai – 400025
Email ID - help@jiffygo.in
Customer Care: 7208281682